Product
Everything starts with a “hello 👋”
The barriers to AI have been lowered. Automation is transforming marketing, sales, and service for self storage operators.
Give your customers that warm, personalized feeling with every conversation, day or night.
Give your customers that warm, personalized feeling with every conversation, day or night.
Your Always On Manager
In the age of hyper-informed, store-anywhere tenants, your business needs to be always on, data driven, and customer-centered. Offer support and a personal touch at scale. Use automation and AI-powered bots to make it simple and convenient for your customers to get the answers they need.
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Match customers with the store for them
What use to take three steps, now takes one. Your customers can select a store directly inside chat and get routed seamlessly without missing a beat.
Once a customer is on a store location page, swivl can act like a “mini” store manager, answering store specific questions regarding hours, features & amenities, and more!
Once a customer is on a store location page, swivl can act like a “mini” store manager, answering store specific questions regarding hours, features & amenities, and more!
See available inventory instantly
Once a customer finds their store, make it easy for a customer to look at available inventory for their chosen store without having to leave the chat.
Customers can filter by size and features to find the perfect unit to fit their needs.
Customers can filter by size and features to find the perfect unit to fit their needs.
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Rethink Your Customer Communication
swivl does more than just handle questions. It analyzes those questions to execute a range of tasks depending on the request, taking business automation to the next level.
Omni-channel communication is expected from 72% of customers.
Whether they have last minute purchase questions, have just reserved a unit, or arrived at their unit without their Gate Code, swivl can help automate these customer touch-points.
Omni-channel communication is expected from 72% of customers.
Whether they have last minute purchase questions, have just reserved a unit, or arrived at their unit without their Gate Code, swivl can help automate these customer touch-points.
"What size unit do I need?" Some of the most frequent questions a prospect asks is about how much they can fit in a specific size unit. Not a problem! swivl can provide information regarding unit sizes and give inventory recommendations.
"I forgot my gate code" Streamline the process of providing a Gate Code through SMS for customers that are Current or helping those that are Delinquent get up to date on payments.
"I need to pay my bill" Offer simple payment help, like providing a “Pay By Phone” for customers wanting to manage their account.
"How are we doing?" Within swivl SMS channel, you have access to both Broadcast Campaigns, where you can start a conversation with a specific customer list, and Interval Groups, where you can start a conversation with reminders to users based on specific events and time.
On-the-go customers Meet your customers where they are, so you can stay connected no matter how they choose to interact (over live chat, SMS, phone, or email)
And more! Omni-channel communication is expected from 72% of customers. With swivl, you can deliver exceptional customer touch-points.
Driving results
80%+
Automated interactions
17%
Service call deflection
14%
Increase in sales-related conversations
23%
Engagement rate from web traffic
Let the 🤖 do the work.
Have 👩🏼👨🏾 step in when needed.
Whenever a AI Assistant isn’t unable to find an answer, push to a human to solve the issue. But, it doesn’t stop there.
🧠 Powered by A.I.
No more dumb bots. With the industry’s leading Natural Language models, integrations into the platforms you use everyday, and digital assistant that you can deploy from day one.
💁 Built for Humans
Never miss an opportunity to close that hot lead or provide a bit of human empathy.
