The integration allows swivl to take a consumer’s experience to the next level by offering leads landing on a storage website visibility into nearby facilities, the operator’s available store inventory, prices, and available discounts. Furthermore, swivl can create or update lead information, assist in booking a reservation, and aid in managing a customer’s account (e.g. Account Status and sending Gate Code) directly through Hummingbird.
All the while, operators can still rely on their store managers or contact center agents to provide the human touch with a simple transition to a live chat experience.
Automation is the future of self storage. In the age of hyper-informed, store-anywhere consumers, your business needs to be always on, data driven, and customer-centered. Your renters demand it.
Check out the different ways swivl can help your Self Storage business.