Google Business Messages

Our integration with Google Business Messages enables customers to communicate with your bot in real-time directly from Google search results. And best of all, you're not penalized for slow response times when relying solely on a human agent.With this feature, customers can receive prompt support and be redirected to the most relevant portion of your website based on their query.Seamlessly transition the conversation to your website with our After Navigate messaging. Continue addressing your customers' needs even after they leave Google Business Messages.

‍

Google Review Management

The new Reviews section of swivlStudio allows you to monitor and respond to customer Google reviews right within our platform.Whether you prefer to craft your own replies or delegate to an AI model (similar to Agent Assist), we've got you covered.This feature not only streamlines your review management, but also helps you build trust and credibility with your customers which is more important now than ever (see stats to right).

Check out these other resources related to Google Business Communication and Profile:

• How The Storage Mall increased Google Reviews by 38%
• Google Business Profile for Self Storage Operators
• All about Reputation Management on Episode 05 of the Self Storage Lab