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The platform to keep your business unified
Keep your business in sync with an all in one view of how swivl is helping your team, with the most up to date data from your stores and customers accessible so you can continue doing better business.
Actionable insights
An important factor in understanding ROI with chat based automation tools is attributing leads, sales, and resolutions back to the source.
A combination of our own tools and Google Analytics gives you insight into how your customers are navigating your site, chatting with swivl, and making purchase decisions.
A combination of our own tools and Google Analytics gives you insight into how your customers are navigating your site, chatting with swivl, and making purchase decisions.
AI Performance: Track what topics customers are asking and how well the automation handles each request.
Agent Performance: Keep tabs on the conversations that are being escalated and how well your agents are solving customer requests.
Customizable Knowledge-base
The swivl platform gives you access to over 200 templated content workflows to power your AI Assistant and make it your own. Stick with industry standard defaults or change responses with the click of a button.
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Facility Management Integrations
With connections into popular Facility Management Software systems, swivl has the ability to sync everything you need to automate your storage business.
Information such as inventory, customer account status, gate codes, and more, can all be pulled directly from your FMS and displayed to your customers.
This also allows us to send contact information we collect from leads that can convert from potential to paying customers.
Information such as inventory, customer account status, gate codes, and more, can all be pulled directly from your FMS and displayed to your customers.
This also allows us to send contact information we collect from leads that can convert from potential to paying customers.
See all integrations
Digital
Property Manager
We make it easy to manage common information about your properties. Things like store hours, manager contact info, store policies, and more, can all be managed directly inside the swivl platform.
This works in conjunction with our inventory features to help customers get to the information they need as quickly and seamlessly as possible.
This works in conjunction with our inventory features to help customers get to the information they need as quickly and seamlessly as possible.
Contact Information
Store & Access Hours
Features & Amenities
And more...
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Plug into your tech stack
Customize swivl to fit your business needs. Our open APIs integrate easily into your existing solutions.
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Integrations
Announcing swivl’s new AI-Enabled Customer Service Features Powered by GPT Technology
The company is bringing the first practical application of the latest cutting-edge AI-technology to the Self Storage industry.
AI-powered Chatbots
The Definitive Guide on How to Build a Chatbot
All You Need to Know on How to Build a Chatbot and Deploy Conversational AI at Your Organization
