Actionable insights
An important factor in understanding ROI with chat based automation tools is attributing leads, sales, and resolutions back to the source.
A combination of our own tools and Google Analytics gives you insight into how your customers are navigating your site, chatting with swivl, and making purchase decisions.
AI Performance: Track what topics customers are asking and how well the automation handles each request.
Agent Performance: Keep tabs on the conversations that are being escalated and how well your agents are solving customer requests.