The only conversational AI platform for self storage

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🧠 Self Storage NLP Model

No more dumb bots. swivl's groundbreaking Self Storage Natural Language Processing (NLP) model harnesses the power of our extensive proprietary data derived from analyzing over 750,000 customer conversations.
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This wealth of information grants us unparalleled insights into customer preferences, behaviors, and pain points. By leveraging this knowledge, we empower operators to optimize their business and elevate the customer experience to new heights.
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Our NLP Model acts as a guiding force, enabling operators to make data-driven decisions that align with customer needs with enhanced efficiency, tailored offerings, and unrivaled customer satisfaction.

🔌 300+ Core Workflows

The swivl platform gives you access to over 300+ templated workflows to power your AI Assistant and make it your own.
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swivl does more than just handle questions. It analyzes those questions to execute a range of tasks depending on the request, taking business automation to the next level.
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Whether a customer has a last minute purchase question, has just reserved a unit, or arrived at their unit without their access code, swivl can help automate these customer touch-points day or night.

Example UI of usage analytics for an automated chatbot

Actionable insights

An important factor in understanding ROI with chat based automation tools is attributing leads, sales, and resolutions back to the source.

A combination of our own tools and Google Analytics gives you insight into how your customers are navigating your site, chatting with swivl, and making purchase decisions.
AI Performance: Track what topics customers are asking and how well the automation handles each request.
Agent Performance: Keep tabs on the conversations that are being escalated and how well your agents are solving customer requests.
Example UI of MyStorage response editor

Customizable Knowledge-base

The swivl platform gives you access to over 200 templated content workflows to power your AI Assistant and make it your own. Stick with industry standard defaults or change responses with the click of a button.
Integration customer logos - sitelink, storedge, self storage manager, tenant

Facility Management Integrations

With connections into popular Facility Management Software systems, swivl has the ability to sync everything you need to automate your storage business.
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Information such as inventory, customer account status, gate codes, and more, can all be pulled directly from your FMS and displayed to your customers.
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This also allows us to send contact information we collect from leads that can convert from potential to paying customers.
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Example UI of a digital property manager

Digital
Property Manager

We make it easy to manage common information about your properties. Things like store hours, manager contact info, store policies, and more, can all be managed directly inside the swivl platform.

This works in conjunction with our inventory features to help customers get to the information they need as quickly and seamlessly as possible.
Contact Information
Store & Access Hours
Features & Amenities
And more...
Example UI of an API connection

Plug into your tech stack

Customize swivl to fit your business needs. Our open APIs integrate easily into your existing solutions.
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Podcast

Ep 29: Kat Lau & How Stuf Storage Runs 30+ Locations with Just 3 Ops Staff

In this episode, the Self Storage Lab team welcomes Stuf Storage CEO Katharine Lau as she shares how she’s transforming underutilized urban spaces into tech-enabled, AI-powered self-storage experiences—blending real estate savvy, customer-centric design, and startup grit to reshape the future of cities.
April 10, 2025
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3 Minutes
Read Story
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Marketing

Join swivl at the 2025 ISS World Expo in Las Vegas

swivl is going to the 2025 ISS World Expo in Las Vegas, from April 22nd to 25th.
April 9, 2025
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3 Minutes
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Artificial Intelligence

AI Hallucinations: How To Combat Them & Make AI Work For Your Facility

Combat AI hallucinations with Retrieval-Augmented Generation (RAG) powered, data-grounded automation for accurate self-storage operations.
April 1, 2025
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4 Minutes
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Customer Experience

Storage Facility Software: 3 Features Every Operator Needs

Discover the three must-have storage facility software features—conversational AI, intelligent facility matching, and instant inventory visibility—that streamline operations and enhance tenant experiences.
February 21, 2025
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5 minutes
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Integrations

Announcing swivl’s new AI-Enabled Customer Service Features Powered by GPT Technology

The company is bringing the first practical application of the latest cutting-edge AI-technology to the Self Storage industry.
March 1, 2023
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7 minutes
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AI-powered Chatbots

The Definitive Guide on How to Build a Chatbot

All You Need to Know on How to Build a Chatbot and Deploy Conversational AI at Your Organization
August 4, 2022
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4 Minutes
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