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Free your team from mundane tasks with automation

Excellent customer service sets you apart from the rest. swivl helps you do your best work by providing complete customer context and the tools you need to succeed.

Boost Agent Efficiency

It’s important to know that your customers are being taken care of and are helped in a timely matter.

swivl makes it easier to coach your team with actionable insights on how they are handling customer issues.
Agent Insights: Stop worrying about how to accurately measure your chat agent's performance. swivl provides per agent breakdowns such as average time to accept a chat, average chat time, common escalation times, and more.
Intelligent Routing: Proactively escalate a customer issue to your team based on pre-configured scenarios such as Lead Persona, Account Status, or specific topic of conversation.

Intelligent Routing and Queuing

The goal of any support team is to provide effective service and create happier customers through lower queue times.  

swivl saves your team time by proactively finding an available agent for the customer with Agent Queuing.

This is critical to the effectiveness of call centers and customer service.

Group escalations to your Sales, Support, or Marketing team based on existing information such as Customer Persona, Account Status, Location, and Previous Engagement.
AI-powered Chatbots

The Definitive Guide on How to Build a Chatbot

All You Need to Know on How to Build a Chatbot and Deploy Conversational AI at Your Organization
August 4, 2022
 • 
4 Minutes

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