Intelligent Routing and Queuing
The goal of any support team is to provide effective service and create happier customers through lower queue times.
swivl saves your team time by proactively finding an available agent for the customer with Agent Queuing.
This is critical to the effectiveness of call centers and customer service.
Group escalations to your Sales, Support, or Marketing team based on existing information such as Customer Persona, Account Status, Location, and Previous Engagement.