CONTACT CENTER
Free your team from mundane tasks with automation
Excellent customer service sets you apart from the rest. swivl helps you do your best work by providing complete customer context and the tools you need to succeed.
Boost Agent Efficiency
It’s important to know that your customers are being taken care of and are helped in a timely matter.
swivl makes it easier to coach your team with actionable insights on how they are handling customer issues.
swivl makes it easier to coach your team with actionable insights on how they are handling customer issues.
Agent Insights: Stop worrying about how to accurately measure your chat agent's performance. swivl provides per agent breakdowns such as average time to accept a chat, average chat time, common escalation times, and more.
Intelligent Routing: Proactively escalate a customer issue to your team based on pre-configured scenarios such as Lead Persona, Account Status, or specific topic of conversation.
Full Customer
View
See the full context of where your prospects and customers are in their buying journey. With swivl, you can view key customer information across their activities on your website and can pre-qualify leads based on actions taken within the chat and your website.
Intelligent Routing and Queuing
The goal of any support team is to provide effective service and create happier customers through lower queue times.
swivl saves your team time by proactively finding an available agent for the customer with Agent Queuing.
This is critical to the effectiveness of call centers and customer service.
Group escalations to your Sales, Support, or Marketing team based on existing information such as Customer Persona, Account Status, Location, and Previous Engagement.
swivl saves your team time by proactively finding an available agent for the customer with Agent Queuing.
This is critical to the effectiveness of call centers and customer service.
Group escalations to your Sales, Support, or Marketing team based on existing information such as Customer Persona, Account Status, Location, and Previous Engagement.
Don't Disrupt Your Workflow
Regardless of whether your team uses Slack or Microsoft Teams for internal communication, you’re covered.
Both integrations allow for issues to be escalated and handled directly inside the app so your team can work from one place.
Both integrations allow for issues to be escalated and handled directly inside the app so your team can work from one place.
Contact Information
Store & Access Hours
Features & Amenities
And more...
Podcast
EP 36: Finding the Middle of Intuition, Data, and Better Decisions with nodaFi's Jessie Lamb
Jessie Lamb, VP of Self Storage at nodaFi, explores how operators can blend intuition, data, and human-centered leadership to drive better technology adoption and operational clarity. She shares lessons from her path through HR, operations, and now the vendor side, offering practical insights on decision making, change management, and building tools teams will actually use.
Self Storage
The Overlooked Real Estate Powerhouse: How Technology Is Turning Self-Storage into a High-Performing Asset Class
Sean Venezia, Managing Partner at Cubix Asset Management, explores how technology, AI, and data intelligence are redefining self-storage into a high-performing, institutional-grade asset class. He breaks down how forward-thinking operators are using automation, analytics, and ESG strategies to boost NOI, enhance portfolio visibility, and achieve REIT-level performance.
Contact Center
Voice AI in Self Storage Call Centers: Fewer Missed Calls, Happier Tenants
See how storage operators use Voice AI to answer 40% of calls automatically, recover $4k in weekend payments, and keep tenants happy 24/7.
Integrations
swivl and StoragePug Partner to Help Operators Drive More Rentals, Faster
swivl and StoragePug are eliminating friction in the online rental journey and increasing conversion rates for self-storage operators. By connecting swivl’s AI-powered conversations with StoragePug’s high-performing websites, operators can turn inquiries into completed rentals faster and more seamlessly than ever.
AI-powered Chatbots
GPT Wrappers for Self-Storage: Here's What Operators Find Useful
GPT Wrappers are new AI tools that promise effective customer engagement for facilities, but are often unreliable in practice. AI built for specifically for self storage offers operators comprehensive tool sets based on what tenants actually need.
Artificial Intelligence
How Voice AI helps Self Storage Facility Managers Reclaim Their Day
Voice AI helps self-storage facility managers save time by automating routine tenant requests such as payments, access codes, and move-in details. It improves efficiency, reduces interruptions, and allows managers to focus on on-site work that drives revenue and enhances tenant satisfaction.
Podcast
Ep 35: The Art of Staying Customer-Obsessed with Tommy Nguyen
StoragePug's Tommy Nguyen joined Self Storage Lab to explore the evolution of online rentals, particularly in the storage industry, highlighting the challenges faced by operators before and during the COVID pandemic. Tommy and team also discuss how the pandemic created a sudden demand for online rental solutions, leading to a significant shift in the market.
Customer Experience
Self Storage Review Management: What We’ve Seen From Facilities That Get It Right
Proactive review management is essential for self storage operators, showing how online feedback directly impacts occupancy, pricing power, and customer trust. Learn best practices and how tools like swivl automate review tracking and responses to strengthen reputation and tenant engagement.
Contact Center
Call Center vs AI In Self Storage Support: Here’s The Honest Truth
Self storage facilities can use conversational AI to improve customer support and streamline operations. swivl helps operators lower costs, increase occupancy and deliver a consistent tenant experience while freeing staff to focus on higher-value work.
Customer Experience
Self-Storage Customer Journey Mapping: The Truth Nobody Is Telling You
Mapping the self-storage customer journey is critical for meeting rising tenant expectations and staying competitive. Operators can use this process to uncover hidden inefficiencies, improve experiences, and leverage AI to drive stronger business performance.
Podcast
Ep 34: Faraz Hemani: From Big Tech to Self Storage
Faraz Hemani joins Self Storage Lab to share his path from big tech to self-storage, highlighting lessons on risk, data-driven growth, and building customer-focused operations. The episode explores his real estate roots, strategies for remote management, and the balance between scaling a business and maintaining personal well-being.
Artificial Intelligence
Using AI To Raise Your Facility's Net Operating Income
Self storage operators can grow net operating income (NOI) by using AI to plug revenue leaks, automate routine tasks, and respond to shifting demand in real time. From capturing missed calls to dynamic pricing and smarter data use, AI transforms everyday inefficiencies into lasting financial impact.
Contact Center
Managing Call Center Performance To Prevent Missed Unit Reservations
Up to 60% of tenants rent from the first facility that answers their call, yet nearly 40% of calls go unanswered. AI-powered call centers are transforming operations by capturing missed revenue, delivering consistent tenant experiences, and freeing staff from routine phone tasks.
Artificial Intelligence
Voice AI In Self-Storage: Here’s What We’re Hearing On The Ground
Phone calls remain one of the biggest time drains for self-storage staff, but voice AI is now helping operators answer tenant questions instantly and without pulling teams away from higher-value work. By combining intelligent voice automation with chat and web interactions, swivl ensures facilities never miss a call, tenants get fast and reliable service, and staff can focus on growth.
AI-powered Chatbots
What Is An AI Agent? Our Self-Storage Operator’s Guide
Break down what an AI agent really means for self-storage operators, separating it from basic chatbots and showing how it acts like a digital team member that never clocks out. With swivl’s AI agent, facilities can resolve 85% of tenant inquiries automatically, deliver 24/7 service, and free staff to focus on growth instead of repetitive tasks.
Artificial Intelligence
The Operating System for Today’s Storage Businesses
swivl’s AI-powered platform creates a system of action that turns your data into meaningful action and revenue. With swivl, operators unlock faster engagement, stronger customer experiences, and a facility that grows while you sleep.
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Facility Automation
Self-Storage FMS vs CRM: What Operators Need To Know
FMS and CRM softwares help self-storage operators need both to effectively manage operations and customer relationships. They are not interchangeable, but using them together creates a smarter, more scalable business.
Podcast
Ep 33: The Hidden Complexity of "Simple" Self Storage with Jackson Stevens from SpareBox Technologies
Jackson Stevens, CEO of SpareBox Technologies shares how his team designs self-storage tech by starting with operator pain points, not software trends. Jackson unpacks what it really takes to enable remote-first operations in a complex, boots-on-the-ground industry.
Customer Experience
Dynamic Pricing In Self-Storage: The Smartest Operators Aren’t Guessing Rates
Self-storage operators can boost revenue without adding new units by adopting automated dynamic pricing strategies that adjust rates in real time based on occupancy, demand, and market conditions.
Customer Experience
How Abandoned Cart Recovery Workflows Boost Self-Storage Unit Bookings
We're releasing a full guide soon that walks you through building high-converting abandoned cart workflows—complete with real-world templates, timing strategies, and tips to personalize every message. Preview it now.
Customer Experience
Automated Tenant Communication: Why Smart Operators Are Done With Manual Follow-Ups
Repetitive tenant communication eats up your team’s time and slows down growth. Top-performing self-storage operators use automation to handle the basics: move-ins, payment reminders, account updates, and more. The result is happier tenants, less burnout, and more time for staff to focus on high-impact work.
Artificial Intelligence
AI Cost Savings In Self-Storage: Here's Where It's Cutting Costs
AI is saving self-storage facilities money. From reducing missed leads and front desk workload to enabling dynamic pricing and smarter staffing, 3,500+ swivl-supported facilities are using AI to lower their monthly spends.
Customer Experience
How AI Agents Can Support Storage Facilities During Seasonal Peaks
During peak season, self-storage facilities face spikes in communication, booking delays, and repetitive move-in questions that strain staff and cost revenue. swivl’s AI agents help operators manage the surge by automating tenant interactions, boosting conversions, improving customer experience, and preventing staff burnout.
Facility Automation
Self-Storage Access Control Systems: Most Fall Flat (But One Stands Out)
Many access control systems fall short because they rely on staff to resolve issues and lack real-time support. swivl uses smart automation to handle gate issues in real time, reducing tenant frustration and freeing up facility teams from constant interruptions.
AI-powered Chatbots
Making AI Chatbots More Reliable & Useful For Your Self-Storage Facility
AI chatbots can deliver accurate, real-time responses using Retrieval-Augmented Generation (RAG) to improve tenant trust and reduce staff workload.
Facility Automation
Self-Storage Facility Management: How To Reduce Operational Costs
A breakdown of common hidden costs in self-storage and how to address them with automation and simple tech.
Customer Experience
Why Self-Storage Website Design Shapes Brand Perception More Than You Think
Your website is the first place most prospective tenants interact with your facility. A smooth online experience boosts your reputation and grows your revenue.
Artificial Intelligence
What Self-Storage Can Learn From Other Industries Using AI
AI is reshaping more than just self-storage. Operators can learn a lot by looking at how industries like hospitality, retail, and healthcare are using AI to improve service, streamline operations, and scale smarter.
Customer Experience
Storage Unit Pricing: 9 Tips to Maximize Your Revenue
Maximize self-storage revenue through smarter pricing, automation, psychology, and AI tools.
Artificial Intelligence
How Augmented Working Makes Storage Facility Staff More Effective
Augmented working and AI tools like swivl are transforming self-storage operations, boosting team productivity, automating tasks, and elevating the tenant experience.
Podcast
Ep 29: Kat Lau & How Stuf Storage Runs 30+ Locations with Just 3 Ops Staff
In this episode, the Self Storage Lab team welcomes Stuf Storage CEO Katharine Lau as she shares how she’s transforming underutilized urban spaces into tech-enabled, AI-powered self-storage experiences—blending real estate savvy, customer-centric design, and startup grit to reshape the future of cities.
Marketing
Join swivl at the 2025 ISS World Expo in Las Vegas
swivl is going to the 2025 ISS World Expo in Las Vegas, from April 22nd to 25th.
Artificial Intelligence
AI Hallucinations: How To Combat Them & Make AI Work For Your Facility
Combat AI hallucinations with Retrieval-Augmented Generation (RAG) powered, data-grounded automation for accurate self-storage operations.
Customer Experience
Storage Facility Software: 3 Features Every Operator Needs
Discover the three must-have storage facility software features—conversational AI, intelligent facility matching, and instant inventory visibility—that streamline operations and enhance tenant experiences.
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Integrations
Announcing swivl’s new AI-Enabled Customer Service Features Powered by GPT Technology
The company is bringing the first practical application of the latest cutting-edge AI-technology to the Self Storage industry.
Self Storage
Using Self-Storage Automation To Build Unmanned Facilities
Self Storage operators are leveraging AI and Big Data to improve marketing effectiveness, increase occupancy, and enhance the tenant experience.
AI-powered Chatbots
The Definitive Guide on How to Build a Chatbot
All You Need to Know on How to Build a Chatbot and Deploy Conversational AI at Your Organization
