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Resources for operators big and small

Explore how-to articles, operator blueprints, industry news and more–all for the Self Storage Industry

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Facility Automation

Self-Storage Remote Management (Key Benefits + Getting Started)

Self-storage remote management is all about using modern technology to automate and streamline operations, reduce overheads, and enhance renter experiences.

Self Storage

30 Self-Storage ChatGPT Prompts For Operators

The ChatGPT prompts discussed in this article should get your creative juices flowing and encourage you to begin thinking about ways to leverage this new technology.

Press Release

swivl Unveils New GPT-Enhanced Features for Improved AI-Driven Customer Service

The company is bringing the first practical application of the latest cutting-edge AI-technology to the Self Storage industry.

Integrations

Announcing swivl’s new AI-Enabled Customer Service Features Powered by GPT Technology

The company is bringing the first practical application of the latest cutting-edge AI-technology to the Self Storage industry.

Podcast

Episode 07: The Importance of an Omnichannel Communication Strategy | Self Storage Lab

Looking to improve customer satisfaction and loyalty? In this podcast episode, we explore an omnichannel communication strategy - the practice of creating an interconnected experience for customers through multiple communication channels. Learn how to provide a seamless and consistent service across different touch-points.

Contact Center

Omnichannel Communication: Streamlining Self-Storage Operations With AI

Omnichannel communication can play a pivotal role in enabling you to streamline your self-storage operations. When you throw artificial intelligence into the mix, you can radically reshape your workflows and deliver enhanced renter experiences.

Artificial Intelligence

ChatGPT & Self-Storage: Not-So-Secret AI Productivity Tool

ChatGPT is a mind bogglingly large language model developed by OpenAI. The chatbot uses a neural network to generate human-like text. From question answering to text completion, this chatbot is used for a full range of different tasks and is capable of generating responses to a given prompt in a matter of seconds. Watching it in action is truly a sight to behold.

Podcast

Episode 06: ChatGPT & Generative AI | Self Storage Lab

We'll be discussing real-life case studies of how this technology is being used to improve customer service, increase revenue and even change the way we think about self-storage operations altogether.

Self Storage

Local Self-Storage Marketing & Reputation Management (Top 6 Strategies)

Whether you have an in-house marketer spearheading your efforts or you handle all the marketing yourself as a self-storage operator, these strategies can help you maximize your local reach, build trust within the local community, and ultimately increase occupancy.

Self Storage

Why Reputation Management is Key in Local Self-Storage Marketing

This guide will examine the importance of reputation management in local self-storage marketing and explore some of the key strategies and tactics that self-storage operators can deploy to manage and enhance their reputation.

Podcast

Episode 05: Reputation Management | Self Storage Lab

Reviews are one such way to stand out. If you give an unparalleled customer experience, your customer’s won’t keep it a secret. They will share it! Reviews are a Transfer of Trust, the Modern Referral mechanism.

Self Storage

Self-Storage Auction (How Storage Unit Auctions Work)

Do you know how a self-storage auction works? A self-storage auction is a process whereby the contents of a storage unit are sold by the storage facility owner, typically to the highest bidder.

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