Podcast
Ep 24: Using Technology to Reduce Expenses w/ Raheem Amer | Self Storage Lab
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Welcome to the Self Storage Lab — where we deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business.
Today’s episode zeroes in on using technology to slash expenses and redefine the role of the manager. We'll discuss everything from the latest tech innovations to old tech and DIY budget-friendly solutions that have stood the test of time. Plus, we'll dive into effective ways to incentivize managers in this evolving tech landscape.
Joining us is Raheem Amer, EVP at MyPlace Self Storage. With a rich background that includes roles such as president of Mini Mall Storage Properties and senior positions at Devon Self Storage and Extra Space Storage, Raheem brings a wealth of knowledge in operations, acquisition, go-to-market strategy, and revenue management. Today, he'll share his insights on leveraging technology to enhance efficiency and managerial effectiveness.
Also in our queue: Episode 20 -How Top Operators are Redefining Security and Access
In this episode, we discussed:
00:24 Meet Raheem Amer: Industry Expert
02:28 Adoption and Challenges of New Technologies
04:43 Unmanned vs. Unmanaged: The Industry Shift
06:24 Customer-Centric Approach in Self Storage
07:06 Real-World Examples of Technology Implementation in SS
16:45 Testing and Rolling Out New Technologies
25:34 The Evolving Role of the Manager
32:03 Learning from Other Industries
36:01 Balancing Innovation with Budget
36:52 Evaluating Technology Integration
41:28 The Last Inch Problem
46:37 Customer Pain Points and Technology
50:07 Rapid Fire Technology Ratings
Mentioned in this episode
If you haven’t already, go download the second edition of our industry report “The State of Technology in Self Storage”. We cover a ton of data points focused on how operators should think about putting The Modern Customer at the center of their universe.
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