How Augmented Working Makes Storage Facility Staff More Effective

Augmented working is changing how self-storage facility teams spend their working days.

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Rather than darting around every five minutes to deal with a wide range of potential tenant-related issues, they can focus on more meaningful work.

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Before storage facilities started integrating AI-powered tools into their workflows, facility team members often had to act as generalists to be effective in their roles.

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This meant constantly switching between customer service, monitoring facility access, managing pricing, and handling maintenance requests.

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Now, AI helps teams prioritize tasks that matter most and execute them with greater precision and impact.

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Are you...

• Constantly pulled away from deep work to answer tenant questions?
• Wasting valuable time on repetitive maintenance reporting?
• Struggling to make real-time pricing decisions without the right data?

From our conversations with self-storage operators and our experience supporting over 3,500 facilities with AI integration, we will cover how augmented working is reshaping facility operations and why it's the future of team productivity.

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What Does Augmented Working Actually Look Like?

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Augmented working can take on many different forms, but the three examples below are particularly relevant to storage facilities in 2025.

Tenant-Facing Chatbots For Quick Customer Interactions

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Sure, we're a little biased, but swivl is a good example of a self-storage automation platform that's supporting augmented working.

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swivl’s digital assistants are designed to automate your most important tenant conversations without sacrificing the personal touch.

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Whether it's helping a customer get a gate code at 2AM or walking a prospective renter through unit availability, swivl will make sure your facility is always open for business.

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With swivl, storage teams can:

• Automate inquiries about billing, access, and account management.
• Guide prospective tenants through unit selection and reservations.
• Offer real-time assistance across multiple channels.

On the surface, it looks like swivl is just chatbot tech, but the platform actually offers much more.

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It’s a self-service layer that removes friction for tenants and takes pressure off your frontline team.

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Honestly, if you're reading this as a facility operator, swivl is the best gift you can get for your team this year.

Automated Facility Monitoring & Maintenance

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With AI tools monitoring facility conditions, alerts and maintenance issues are flagged in real-time before they become larger problems.

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AI can track patterns across sensors, gate logs, and access data to identify:

• Unusual access times or security risks.
• Equipment wear or failures.
• Maintenance cycles that need attention.

So, what does this mean for your team? Well, it will inevitably help them stay ahead of the curve and avoid preventable operational disruptions.

Dynamic Pricing & Revenue Optimization

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AI-powered pricing systems analyze occupancy, demand, and market trends to recommend optimized pricing in real-time for prospective and existing tenants.

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This means your facility can:

• Maximize revenue during high-demand periods.
• Stay competitive without constant manual adjustments.
• Balance unit availability with market pricing expectations.

Teams can focus on strategic growth opportunities (on any number of other pressing tasks) when you let AI manage rate adjustments.

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Augmented Working Solves 3 Problems For Facility Teams

1 - Facility Operators Can Focus On Deep Work

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AI tools can handle repetitive inquiries and maintenance alerts so your facility team can concentrate on more impactful projects, such as expansion planning and customer experience initiatives.

2 - Team Members No Longer Have To Act Like Generalists

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AI tools reduce the need for staff to juggle dozens of tasks.

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Instead, team members can specialize in areas where they bring the most value, supported by data and automation.

3 - Less Pressure On Staff To Shape Tenant Experiences

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With AI handling first-touch interactions, staff can focus on high-stakes moments where human interaction matters most, such as move-ins, escalations, and long-term retention.

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What Does Augmented Working Mean For Facilities In 2025?

Tenant Expectations Are Growing As More Facilities Adopt AI

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Tenants will begin to expect 24/7 service, instant responses, and personalized experiences.

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Actually, let's rephrase that...

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Most tenants in 2025 are expecting round-the-clock, personalized experiences with instant communication.

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Things are changing fast, and if your facility cannot keep up with technology adoption, you run the risk of losing prospective and existing tenants to local competitors.

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Facilities that meet modern expectations with smart automation will build trust and loyalty.

AI Adoption Requires Facility Staff Training

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To get the most from augmented working, your team must understand how to work alongside AI tools. That means:

• Knowing when to escalate to a human.
• Interpreting AI-generated data.
• Continuously refining workflows.

Let's circle back to that first point of knowing when to escalate to a human.

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This is something swivl is getting really good at.

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The best AI tools for storage facility workflows are built with an understanding that humans still have essential roles to play in shaping tenant experiences.

Data-Driven Decisions Are The New Standard

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With AI surfacing insights in real-time, successful operators will lean into metrics to make smarter decisions across staffing, marketing, and pricing.

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This means you can say goodbye to relying on "gut feelings" and guesswork.

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How Will Augmented Working Look At Your Facility?

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Augmented working is fundamentally a practical shift in how self-storage teams operate, and swivl is equipped to support that shift by automating routine tasks, improving response times, and helping staff focus on what matters most.

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With swivl, you can:

• Automate everyday tasks
• Empower your team to do more
• Deliver a better tenant experience

Want to see how augmented working looks at your facility? Book a live demo and experience the potential of AI automation with swivl.

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