Industry Report
The State of Technology
in Self Storage
Consumer behavior has changed. Operators who adopt technology and build connected customer experiences are pulling ahead. This report shows you what that looks like in the data.
Read the Full Report →66%
of consumers use 3+ channels to contact a business
39%
of swivl chat interactions happen after hours
80%
of operator data comes from multiple sources
About this report
Built from two years of platform data and millions of customer conversations, the State of Technology in Self Storage highlights how new technologies are reshaping the industry and what operators need to do to stay ahead.
The research covers the changing behavior of self storage buyers, who are now more cautious about spending and prioritizing digital-first experiences. It identifies the technology adoption patterns separating operators who are growing from those falling behind.
What you will learn
The key business areas most impacted by AI and new customer communication technologies.
Main takeaways from over 2 million customer conversations used to optimize operations.
How to adopt a customer-first approach that delivers a connected digital-to-physical experience.
The full report is available at its original location.
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