Welcome to the Self Storage Lab — where we deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business.
In today’s business landscape, your online presence and reputation is mission critical to helping you stand out in the sea of competitors. Reviews are one such way to stand out. If you give an unparalleled customer experience, your customer’s won’t keep it a secret. They will share it! Reviews are a Transfer of Trust, the Modern Referral mechanism.
Your brand is your business. And your online reputation is a huge part of your brand.
What is Reputation Management and why does it matter?
The value of a reputation management strategy
Examples of brands doing it right
Innovative ways to Collect Reviews
Choosing the right platform to manage your reputation
Mentioned in this episode:
Nerdy Numbers Corner - Why Does It Matter?
Defining Reputation Management
Mason and Rodolfo relay some of the numbers they found researching Reputation Management.