swivl and StoragePug Partner to Help Operators Drive More Rentals, Faster

Every self-storage operator knows this moment.

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A customer clicks, chats, or calls, but disappears before completing their rental.

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The interest is there. The simplicity… maybe not.

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Today’s customers expect renting storage to feel as easy as buying anything else online. Yet nearly 70% of all online shopping carts are abandoned, and self-storage is no exception. Each drop-off represents real revenue that never makes it to your ledger.

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That’s the problem swivl and StoragePug set out to solve together.

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A Partnership Built Around Simplicity

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swivl’s mission has always been to streamline the tenant journey with AI that helps operators work smarter, respond faster, and turn more interactions into revenue.

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StoragePug, known for creating modern, high-converting self-storage websites, shares that same mission.

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This new integration connects both platforms so customers can move from “just looking” to “just rented” without friction, missed steps, or unnecessary drop-offs.

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The Problem We’re Solving

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Operators spend heavily to drive traffic to their websites, but too many renters fall through the cracks. A single extra click or page load can turn intent into abandonment.

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Customers often start a chat, find a unit, then drop off before completing their reservation. In some cases, operators lose thousands in potential monthly revenue from these incomplete digital journeys.

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This integration fixes that moment.

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What This Integration Unlocks for Operators

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1. Direct-to-Rent Journey from Chat

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When a customer engages with swivl’s AI to browse available units, they’ll now be taken directly to the Rental page for that specific unit on your StoragePug site. No extra clicks, no confusion, no lost intent.

2. Shorter Path to Revenue

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Removing even one step in the rental process can improve conversion by double digits. By connecting swivl’s real-time conversations with StoragePug’s checkout flow, operators can turn casual interest into completed rentals faster than ever.

3. Smarter Automation Meets Smarter Websites

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swivl’s AI engages prospects 24/7 across Voice, chat, SMS, and email. Paired with StoragePug’s high-performing websites, you now have a digital front door that never sleeps and never misses an opportunity.

Why It Matters

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Modern customers expect an instant, intuitive experience. In the past two years, AI-assisted chat usage has grown more than 250% across the self-storage industry, as operators look for faster, more efficient ways to connect with customers.

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With this integration, operators using both platforms are already seeing:

• Up to 25% more completed online rentals.
• 40% faster lead-to-lease times.
• Fewer abandoned carts and higher customer satisfaction scores.

This integration connects two purpose-built systems to create a smoother experience from the first “hello” to the final move-in.

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“Modern customers are shopping online no matter where they are, how old they are, or what they’re searching for. All around them, every digital buying process is getting easier, faster, and more intuitive. Renting storage has to be the same.

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In a rapidly evolving digital world, it’s essential for business owners to pay attention to how their customers are shopping and buying. We’re not just setting up systems for today, we’re building for the customers of tomorrow.

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We’re thrilled to partner with swivl in the journey to make finding and renting a unit as effortless as it can be.”
- Tyler Anthony, Head of Growth @ StoragePug

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Now Available for All StoragePug Customers

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The swivl + StoragePug integration is live and ready to help your facilities:

• Convert more leads by removing steps in the rental funnel
  
  
• Automatically drive renters to the most relevant unit pages
  
  
• Deliver a seamless, AI-powered customer experience from hello to move-in
  
  

Want to see it in action? Visit tryswivl.com or storagepug.com to learn more.

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About swivl
swivl is the AI platform purpose-built for self storage. The platform unifies the contact center and CRM to power every customer conversation, turning interactions into opportunities that help teams work smarter, improve tenant satisfaction, and drive growth around the clock.

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About StoragePug
StoragePug builds high-converting websites and digital tools for self-storage operators. Their platform is trusted by hundreds of operators to help customers find, rent, and pay for storage.

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