Press Release

Storelocal Deploys swivl’s AI Assistant to Enhance Customer Experience

April 6, 2024
2 minutes

Storelocal deploys swivl in over 50+ branded properties.

Storelocal Now Leveraging swivl’s AI Assistant on their Website

We are pleased to announce that swivl and Storelocal are partnering.

Both companies leverage Mariposa, Tenant Inc.’s website platform, to deploy our Self Storage AI assistant to give consumers a digital property manager they can chat with, seven days a week, 24 hours a day.

Additionally, this gave way to a deeper integration into the Tenant ecosystem, allowing some of the property management capabilities of Hummingbird to be used in-chat to provide consumers with the most up-to-date property information. Tenant is focused on providing powerful tools to give independent self-storage operators the competitive edge they need to compete with REITs.

Hundreds of interactions are being handled by the AI chatbot with over 80% success – all automated, requiring no labor” — Anne Mari DeCoster, COO of Storelocal

On a Mission to Provide a Seamless Rental Experience

Our mission is to provide self storage operators and consumers solutions that make renting effortless. swivl’s AI chatbot gives customers landing on a storage website visibility into nearby properties’ available inventory, prices, and discounts. Now, operators can seamlessly guide a customer through the entire process of renting and managing their storage space online.

“Swivl is doing a great job with ‘high purchase intent’ inquiries, such as helping prospects find spaces to rent and helping tenants make payments online. It is also solving problems, from helping tenants figure out their gate code, to enabling them to exit the property when they are locked inside. We couldn’t be more pleased,” said Storelocal COO, Anne Mari DeCoster.

With industry-leading conversational intelligence, swivl can answer common questions, qualify new leads, book a reservation, and manage a customer’s account. All the while, operators can provide the human touch with a simple transition to a live chat experience.

Read the full Press Release, here: Storelocal Now Leveraging the Leading Self Storage AI Assistant

Looking For Additional Resources?

For more information on taking your AI assistant from evaluation to production, check out these resources:

If you have questions or are ready to talk to a conversational AI expert, we’re ready to help you take the next step toward launching an AI chatbot. Chat with us here.

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