Press Release

KO Storage Chooses swivl AI to Streamline Self-Storage Communication

December 18, 2023
2 minutes

FOR IMMEDIATE RELEASE: December 14th 2023 – swivl has been selected by KO Storage (KO), one of the nation’s leading self-storage operators, to power their online communication channels with the industry’s leading conversational AI platform. The strategic partnership will enable KO to leverage the power of AI to help their store teams to manage their operations more effectively and efficiently, maximizing revenue and minimizing expenses.

This partnership augments KO’s continued ambitions, today spanning over 24 states and 200+ facilities, to expand on their existing footprint in a sustainable manner. These latest initiatives underline KO Storage's commitment to leverage technology to deliver an unparalleled customer experience, more efficient operations, and expert personnel.

"At KO Storage, we're always looking for ways to innovate and deliver the best possible experience for our customers," says Charles Gardiner, President of KO. "swivl's AI platform is a game-changer—it empowers our teams to work smarter, not harder, while ensuring every customer gets the personalized attention they deserve. We're thrilled to partner with swivl and can't wait to see how their technology elevates our operations and propels us towards further growth."

swivl leverages industry leading artificial intelligence to understand and respond to user queries, offering a seamless and efficient way for customers to obtain the information they need. KO’s AI assistant will act as the frontline of defense and centralized hub for managing tenant inquiries and support, and also help convert potential customers with its unique recommendation engine – all the while ensuring that every customer receives a timely and professional response.

This partnership marks a significant leap forward in KO Storage's mission to deliver unparalleled customer experiences through cutting-edge technology. swivl's AI platform will not only streamline operations and boost efficiency but also empower KO to personalize interactions and unlock new growth opportunities.

"We're beyond excited to welcome KO Storage, a leader in the self-storage industry, to the swivl family! Their commitment to cutting-edge technology and delivering exceptional customer experiences perfectly aligns with our vision,” says Mason Levy, CEO of swivl. “This partnership is a major milestone for us, and we can't wait to see how swivl fuels KO's continued success!"

Ready to experience the future of self-storage communication? Learn how swivl can equip your facility with industry-leading AI solutions by contacting sales[@] or scheduling a demo today.

About KO Storage

Founded in 2016, KO Storage is a leading owner and operator of more than 200 self-storage facilities, primarily operating in the rural, secondary and tertiary markets. Backed by a deep understanding of the self-storage industry, KO Storage's value-add model leverages technology and repeatable processes to drive efficient operations and a streamlined customer experience. 

Today, KO Storage operates in over 24 states and is actively expanding its footprint in new markets across the lower 48 through new acquisitions and development opportunities. To learn more, visit

About swivl

At swivl, we believe AI should be easy to use and accessible to all – no matter the size of your business. That is why storage operators from one to thousands of locations trust swivl to be their front line communication platform. That’s why we’ve built the industry’s first fully integrated conversational AI platform that offers operators the ability to power things like digital assistants, online self-service automation, website inventory recommendations, call center deflection, and omnichannel experiences all in one solution. We leverage our 15 years of machine learning and artificial intelligence expertise to help thousands of storage facilities achieve their tenant experience and operational efficiency objectives every single day.

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