Press Release

swivl Unveils New GPT-Enhanced Features for Improved AI-Driven Customer Service

March 3, 2023
3 minutes
The company is bringing the first practical application of the latest cutting-edge AI-technology to the Self Storage industry.

FOR IMMEDIATE RELEASE - AUSTIN, TX February 22, 2023 — swivl, the leading conversational AI and automation platform for Self Storage businesses, today announced the launch of two new AI-enabled customer service features powered by multiple large language models (LLMs), including OpenAI’s GPT-3.5, and other proprietary technology to deliver contextual natural language chat experiences for the Self Storage industry.

"We are excited to leverage the latest advancements in Large Language Models, such as GPT-3.5, to continue to push the bounds of the customer’s experience in the Self Storage industry. This technology marks a significant step towards automating customer service and delivering fast, efficient, and accurate solutions to our partners," said Rodolfo Ramirez, Co-Founder and COO at swivl.

The new features include:

  • Agent Assist: Support teams can utilize AI to generate and edit an automatic response to a customer question within seconds right within the swivl Inbox. Leads expect businesses to respond immediately and contextually to their inquiries. Now, support teams can send faster and higher quality messages while responding 10x faster to customers with a press of a button.
  • Conversation Summarization: Support teams and managers can view an AI-generated summary of an entire customer conversation within swivl’s Inbox. This new feature can be leveraged to grasp the full context of the interaction without an agent needing to spend time manually summarizing the conversation after it has ended. Furthermore, agents will be able to see a sentiment score in relation to the interaction, making it easier to prioritize follow ups.

“When we first launched swivl, I was surprised their AI bot knew more about Self Storage than what I originally imagined. We got to test the new Agent Assist feature and are confident it will save my team a ton of time and enable us to assist even more leads. swivl is an essential addition for any business looking to streamline their communication and improve efficiency," said Nick Newcomb, COO at StorageMax.

swivl has long been at the forefront of building conversational AI and leveraging large language models throughout its platform, starting with labeling natural language model datasets for the enterprise in 2018. With these latest advancements in generative AI, swivl is committed to further innovate and tailor its core technology to meet the evolving needs of customers.

"We've been closely monitoring developments in the conversational AI space and our experimentation with the latest GPT release has shown us that we're on the cusp of a paradigm shift,” said Mason Levy, Co-Founder and CEO of swivl. “This realization propelled us to build the first set of features based on GPT-3.5, and we're thrilled to offer these to our customers. However, this is just the beginning and we firmly believe that the potential of this technology is limitless. We're already working on what comes next and are excited to continue exploring the possibilities."

To learn more about the new features or sign up for the Beta waitlist, visit the website here.

About swivl

Introducing the Only AI Assistant in Self Storage. With an industry leading Natural Language Processing model, swivl can answer hundreds of questions regarding different self storage topics.

swivl augments operating teams to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. Operators leverage swivl's proptech automation platform to power things like digital assistants, online self-service automation, website inventory recommendations, call center routing, and omnichannel experiences.

swivl’s AI Assistant averages an 80% automation rate, with more than 55,000 assisted reservations across 2,000+ Self Storage properties. Customer service teams across different sized operators, including StoragePro, A-1 Self Storage, and 10 Federal, rely on swivl to deliver efficient and personal customer experiences at scale.

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