Is your self-storage business leveraging a call center to handle lead flow and customer queries? As you will know, prospective and existing customers call self-storage businesses at all hours of the day. The unpredictability of customer queries is one of the many challenges that businesses face. It keeps support teams on their toes, requiring them to be prepared for anything.
A call center can help you meet these challenges by providing 24/7 support, managing lead flow efficiently, and improving the overall customer experience. Although, the self-storage call center is not without its flaws. With the emergence of AI-powered customer support solutions, many self-storage businesses are exploring ways to elevate their support through automation.
Before we dive into the benefits of a self-storage call center, let's first define what it is.
A self-storage call center is an outsourced team of support representatives who manage inbound customer queries via telephone. This type of customer support is beneficial for businesses that receive a high volume of phone calls. It allows businesses to route calls to the right team member, ensuring each caller receives the best support based on their request.
Outsourcing your customer support to a call center can help you scale your business quickly and efficiently. With a call center, you have the ability to add or remove representatives as needed, ensuring that you always have the right number of support staff to meet customer demand during peak hours. This is essential to delivering consistent customer experiences.
Day or night, weekends or holidays, a call center can provide your customers with the support they need, when they need it. From losing your access code late at night to needing help moving your belongings on the weekends, customers can rely on a call center to get the assistance they need, when they need it. This level of support is possible with a dedicated team.
Call center representatives are trained to handle customer queries quickly and efficiently, ensuring that each caller receives the best possible support. Typically, call centers will specialize in working with a specific type of client, such as a self-storage business. This allows them to develop a deep understanding of the needs of your customers and how best to support them.
As the only self-storage AI assistant on the market, swivl is an affordable alternative to a self-storage call center. From the first touch-point with your brand through to moving out of a unit, swivl uses artificial intelligence to provide existing and prospective customers with lightning-fast responses to their queries. Schedule a demo today to learn more.