Do you have access to the tools and resources needed to ensure your self-storage facility can run on autopilot?
Okay, maybe that's a little bit of a stretch. Let's rephrase the question.
Are you currently automating any of the tasks and processes associated with running a self-storage facility?
If not, you should be. Embracing facility management software (FMS) is the first step toward streamlining your operation, improving your bottom line, and giving yourself some much-needed peace of mind.
We are seeing countless examples of storage operators who are using FMS to automate and improve their businesses. If you are constantly swamped with inquiries and requests from prospective and existing customers, an FMS could fundamentally reshape your operations.
An FMS is a platform that enables self-storage operators to manage their businesses more efficiently and effectively. By automating tasks and processes, an FMS helps teams save time and money while reducing the risk of human error.
Here are just a few of the potential use cases:
This isn't about taking humans out of the operational equation. Quite the opposite, actually.
An FMS frees up time so your team members can focus on the things that really matter, like providing exceptional customer service where it counts.
Let's face it, self-storage renters do not need a human to provide them with access codes. This is the type of task that can (and should) be automated.
While it's critical that self-storage renters are equipped with their access codes at the right time, this isn't a high-value task for skilled professionals, like your on-site managers, to deal with.
The same goes for tasks like collecting rent payments, generating invoices, and other repetitive administrative tasks. These are all things that an FMS can handle quickly and easily without any direct human input.
If you are all about delivering consistent customer experiences, an FMS can play an instrumental role in automating pivotal processes.
Not sure if an FMS is right for you? Here are four signs that indicate it's time to look at an FMS:
Do you find yourself performing the same tasks over and over again? If so, it's time to automate.
By automating repetitive tasks, you can spend time on high-value tasks that push your self-storage business forward. When you spend every day responding to requests and putting out fires, it's tough to find time to work on more strategic projects with longer-term payoffs.
Are you failing to respond to enquiries from prospective customers in a timely manner? We've all been there.
Many FMS solutions come with an integration ecosystem with AI-powered chatbots that can answer common questions and move prospects down your sales funnel.
To keep up with customer demand and streamline tenant communication, you can also leverage call center integrations and reputation management tools.
Are you leaving room for human error? If you want to deliver consistent customer experiences daily, a facility management solution can plug the necessary gaps.
By automating tasks and processes, you can remove the potential for human error. This not only saves you money but also helps you deliver more consistent experiences to your customers.
Are you finding it tough to grow your self-storage business? If so, an FMS can bring order to your operations.
An FMS can help you automate and streamline key processes, freeing up time and resources that can be reinvested in growth initiatives.
A quick Google search will present you with a full range of different facility management software solutions for your consideration. Although, one-size-fits-all solutions are unlikely to accommodate the specific needs of self-storage businesses. Here are some of the leading industry solutions to pick from:
Facility management software is a must-have for any self-storage business that wants to streamline operations, reduce costs, and deliver consistent customer experiences.
Want to learn more? Here are some other resources for you to check out: