☎️ Voice

• Human to human transcription has been improved and will show up in the conversation history
• Number extensions are now being handled properly
• Voice takeovers have been improved when an agent wants to take over from the AI voice bot. 
• You can now customize the Initial message at the beginning of calls

🎨 Studio

• Enable browser push notifications so you never miss another escalation
• Days past due in right hand panel of Conversations
• Abandoned Cart Calls added to monthly analytics report
• Custom pre-escalate message for Voice > Pay Bill (mostly for forwarding to a pay by phone system)
• Instructions for our bot to guide something through making a payment/setting up autopay via voice:

👥 CRM

• Interactions, including Bot Response column
• All StorEdge leads can be added to the abandoned cart sequence
• Value Based Pricing

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🦉General

• Localization worksheet / language picker
• Ability to speak to realtime inventory
• Payment plan emails

📌 spot.is

Add spot to your home screen 

‍https://learn.tryswivl.com/add-spot-to-your-iphone-home-screen 

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