Blog posts

by

Julian Torres

A phone with a check mark, with an unlocked padlock, a payment card and a storage unit flowing into it.
Julian Torres
Voice AI

Self-Service Calls: What Voice AI Should Finish, and What It Should Hand Off

July 24, 2026
6 Minutes
Contained, not resolved.
Julian Torres
Voice AI

Contained Isn't Done: Why Voice AI Needs a Unit of Work

July 24, 2026
5 Minutes