🎙️ Call Recordings Dashboard

👉 Open call recordings

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QA, training, and dispute resolution just got way easier. Managers can review any call, spot coaching opportunities, and resolve disputes with the full audio record at their fingertips.

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Recordings is a dedicated home for every phone call in your Contact Center. Browse, search, play, and download - all in one place, with the full story behind every recording.

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• Search and Filter - Find recordings by customer name, phone number, location, or agent name
• In-Browser Player - Play recordings directly with adjustable speed: 1x, 1.2x, 1.5x, 2x. Drag the timeline to jump to any moment
• Call Details Panel - See customer info (linked to their CRM profile), call direction, outcome, and a timeline of key events
• Bulk Download - Select multiple recordings and download them all at once
• Sortable Columns - Sort by customer, duration, outcome, agent, date, or location

🎨 Auto-Generate Chatbot Avatar

👉 Go to your chatbot settings

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Always on-brand, zero effort. Previously this required manual image creation or a support request. Now it takes seconds and always matches your color theme.

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Generate a polished, on-brand chat avatar in seconds - no designer required. One click creates two options using the brand's primary and secondary colors. Pick the one you like and it's applied instantly.

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1. Go to your chatbot settings and click "Generate New Avatar"

2. Two variants are generated using your primary and secondary brand colors

3. Pick the one you prefer - it's automatically uploaded and applied

🗯️ Transcripts

Now Split by Channel!

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Find exactly what you need, faster. When reviewing a customer's history, jump straight to just their SMS thread or just their voice call - no digging required.

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Conversation transcripts are now organized into dedicated tabs: Web, SMS, and Voice. View a single channel or flip to "All" to see everything at once.

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• Channel Tabs - Click Web, SMS, or Voice to filter transcripts instantly - no more scrolling through mixed channels
• Direct Links - Each channel tab has its own shareable URL, so you can send someone straight to just the SMS thread or just the voice transcript
• Same layout you already know from the Conversations view

🔄 QuikStor

swivl now fully integrates with QuikStor - one of the most popular facility management systems in self storage. QuikStor data syncs automatically so your AI agent has realtime access to everything it needs, with zero manual entry.

• Units - All inventory including sizes, types, and street rates
• Tenants - Current tenant records with contact info
• Leases - Active lease details including balances, move in/out dates, and rent amounts
• Access Codes - Gate and door keycodes for tenant self-service via chat
• Lead creation from prospects that chat with your bot

1. Go to Settings › FMS Integrations and find QuikStor

2. Enter your QuikStor credentials to authorize the connection

3. Your data begins syncing automatically - no ongoing setup required

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👉 Open FMS integration settings

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