Your bot just started talking - congrats! We'll use all of the settings and responses you've already provided in Property Manager to communicate with your customers over the phone.
Inbound Calls
Your bot can now handle phone calls just like webchat. You control when calls get escalated to your contact center using your existing escalation rules.
Outbound Collection Calls
We can now call your delinquent tenants to remind them to make a payment. Simultaneously, we'll send a text and email so they have all the information they need when they hang up the phone. Timing and content is all up to you.
Customizable Voices
Want the voice of your customer support rep to be easygoing and empathetic, while your collections agent is more stern? We've got you covered with different voice personalities for different scenarios.
Analytics
At a glance, you can see how much time we've freed up for your agents to focus on more important tasks, plus lots more voice-specific statistics.
Ever want to check in on how just 1 store (or a group of stores) is doing? Now you can! Use the location picker at the top of your Dashboard to filter the charts below.
No need to wait until the 1st of the month to see your Google Review stats anymore! Scroll to the bottom of the Dashboard to see:
The VIEW ALL link in the Top Review Locations chart displays similar stats at the location level and allows you to generate a summary for lightning fast updates to your team.
When chat users provide a phone number that already exists in your FMS, we'll authenticate them before continuing the conversation. This adds an extra layer of security for sensitive account information.
Persona-specific capabilities for more natural, contextual conversations.
By default, when asking tenants for ratings after move in or move out we use a 1-10 rating scale and send an email receipt for all responses. Now you can customize:
Your QR codes can now be controlled right from swivlStudio! You can update colors, buttons, and download codes from Property Manager anytime you need.
A disclaimer can now be added to your review pages if needed for compliance or legal requirements.
When someone moves in from selecting an available unit in chat or receiving an abandoned cart message, we know that their revenue can be attributed to swivl. New charts within your analytics report display these attribution statistics, helping you measure swivl's direct impact on your bottom line.
For operators using StoragePug to manage their website, the in-chat shopping flow just got better. When someone selects an available unit in chat, we redirect them right to the rental page.
Historically, we've only been able to automatically follow up with leads generated in chat (when someone selects an available unit). Now, we're automatically following up with:
Sitelink and SSM Cloud are now available in the latest version of our platform, with more coming soon!
If a user is shown the store selector more than once, we'll provide more detailed instructions on how to interact with it.
Added Discounts option to the Cost menu for more comprehensive pricing discussions.
When sending sequences, we're now tracking:
While this data isn't yet visible in your analytics report, it sets us up to show just how successful our solicitations are.
Once we know someone's persona through any method:
We won't ask for it again, creating a smoother experience for returning customers.
